Terms of service.
Health, Safety and Welfare of Participants
It is a fundamental aim of SwimMastery Swim Studio and its staff to keep the participants in swim lessons safe. Please note however, that SwimMastery Swim Studio does not accept responsibility for any injury (however caused) sustained as a result of the injured party acting contrary to instruction
SWIM LESSON PARTICIPANTS / CODE OF CONDUCT AND RULES
Participants should:
• Arrive on time – for pool safety reasons we request you to be present on the pool side no more than 5 minutes before your lesson.
• Shower both before the lesson.
• Adhere to the general ‘Pool Rules’ or Coaches instructions.
• Wait until greeted by the Swim Coach before entering the water.
• Pay attention to the Coach at all times.
• Leave the pool promptly at the end of the lesson.
Unfortunately, due to time restrictions and Health & Safety practices, Swim Coaches cannot have discussions on the poolside. If you need to speak with a coach, please contact us by email or telephone. Your message and details will be passed on to the coach, who will contact you.
Please do not distract the Swim Coach, at any time, whilst they are in charge of a swimming group.
PHOTOGRAPHY
SwimMastery Swim Studio produces marketing literature, has a website, Facebook Page and may use display boards at public events. We may post photos of activities to promote the company or to celebrate achievements. Photographs will NEVER be used without express permission from participants.
If you DO NOT wish your image to ever be used in any publication, please let us know.
MEDICAL CONSENT
In the event of an accident or emergency whilst participating in coaching with a SwimMastery Swim Studio Coach or Instructor, I consent to any and all emergency medical care or treatment necessary to be rendered in order to preserve my health and safety. This consent shall remain in effect at all times while I am participating in class and under SwimMastery Swim Studio’s supervision. I understand that every effort will be made to contact / locate my Emergency Contact but that these efforts will not delay the arrangements or provision of medical care.
TACTILE FEEDBACK
We believe that all humans are fully equipped to learn to swim in just their swimsuit, swim cap and goggles. We therefore, do not use any buoyancy aids. You will learn to swim with correct body positions and mechanics right from the first lesson, using the buoyancy your own body provides. Our SwimMasterytrained Instructors and Coaches, with their extensive knowledge of teaching swimming, will expertly guide you through the stages to improving your technique, comfort and speed through the water.
PAYMENT & CANCELLATION POLICY
Please note bookings are not secure until payment has been made and received, in full, by SwimMasterySwim Studio.
We require 48 hours’ notice to cancel a lesson, if you cancel within this 48 hour period we will be unable to offer a refund or to reschedule the lesson. All other cancellations can be refunded or rescheduled accordingly.
Although a rare occurrence, it may be necessary for SwimMastery Swim Studio to cancel a lesson due to unforeseen circumstances, in this instance we will offer to reschedule or refund according to your instructions. If you have booked a block of lessons to take advantage of discounts and pre-booked slots, we will work with you to find a suitable time to reschedule your lesson.
DECLARATION
I declare that all the information given on this form is correct.
I confirm that I have read, understood agree to the Code of Conduct and Rules set out in this document
I confirm I have disclosed any medical conditions which may affect my personal health and safety or that of any other client or coaches in the facility.
I agree that SwimMastery Swim Studio will retain the information supplied on this form on its data base for registration purposes only.